Who we are
Jinmo.Online provides remote and on-site IT support. This policy covers this website and the services we provide through it. If you have a question, email [email protected].
Information we collect
We collect information you choose to give us — such as your name, email address, phone number, business details, and the description of a support issue. When you use support services, we may also collect device details and technical logs needed to diagnose a problem.
How we use it
- To respond to your questions and provide the support you request.
- To schedule appointments, send service updates, and manage billing.
- To keep our systems secure and improve the experience of this website.
- To send useful IT tips or our security checklist — only if you ask us to.
Cookies and analytics
This site uses essential cookies and may use optional analytics to understand which pages are useful. You can decline non-essential cookies in the banner. You can also clear cookies in your browser at any time.
Sharing and retention
We do not sell your personal information. We share it only with trusted providers who help us run the business — for example, email, scheduling, and payment tools — and only as needed to deliver our services. We keep records for as long as necessary to provide support and meet legal obligations.
Security
We use encrypted connections, access controls, and least-privilege practices. Remote support sessions require your approval, and access ends when the session ends. No system is perfectly secure, but we work hard to protect your information.
Your choices
You can ask to access, correct, or delete the personal information we hold about you, or ask us to stop sending marketing messages. Contact [email protected] and we will respond within a reasonable timeframe.
Children
Our services are intended for adults and organisations. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy as our services evolve. The date at the top of the page shows the latest revision.