Using our services
By requesting support from Jinmo.Online, you agree to these terms. We provide IT support to homes and businesses in the United States. Some services may require you to accept additional terms from a software or hardware provider.
Estimates and approval
We will explain the expected cost before starting chargeable work. If the scope changes significantly, we will check with you before continuing. Parts and third-party fees are quoted separately.
Scheduling and cancellations
Appointment times are estimates and may be affected by traffic, weather, or the complexity of an earlier job. Please give us at least 24 hours’ notice if you need to reschedule; missed on-site appointments may incur a travel fee.
Remote support
Remote sessions are recorded only when you are told in advance and agree. You are responsible for backing up important data before any support session unless backup is part of your plan. You approve each connection and may end a session at any time.
Payment
On-demand support is due when the work is completed. Monthly plans are billed in advance and renew automatically until cancelled. You can cancel with 30 days’ notice. We may suspend service for unpaid invoices.
Acceptable use
You agree not to ask us to install unlicensed software, access systems you do not own or have permission to use, or perform work that is unlawful. We may decline work that conflicts with these terms.
Guarantee and limitations
Remote incidents include a 30-day fix guarantee for the original issue. We do not guarantee that any system will be error-free or immune to future problems. To the extent permitted by law, our liability is limited to the amount paid for the service in question.
Questions
Contact [email protected] if anything here is unclear. We would rather explain it than have you guess.